We’re ISO:9001 Accredited – Find out what that means for you
We’re really proud to announce that Marcote has achieved ISO:9001 accreditation.
We are now accountable to an in-house Quality Manual, a recognition of the fact we have a clear process to follow from a parts arrival to its completion.
A key focus of our process is encouraging open communication between our people. Our Quarterly Check-Ins ensure we are constantly engaging our workforce on ways to improve and helping them to realise their ambitions.
Having our people motivated is one thing, but we also need to ensure they have all the skills and knowledge to deliver the highest standard of work, consistently. That’s where our monthly trainings and Toolbox Talks come in. These are ways of empowering our staff and keeping their skills razor sharp at the forefront of the industry.
By committing so much time to listening to what the shop floor and admin team believe is working and what needs to evolve, we can ensure that as the business grows, we are adapting to our customers’ needs and developing the in-house skill set in direct relation to their requirements.
This is really important to us, because our entire ethos is about having a bespoke approach to every project. We don’t believe one size fits all. Each job has application niches and technical nuances, and these details need to be communicated effectively. It’s only by creating such an open and ambitious culture that we can generate accurate Job Sheets, understand how to prevent Non-Conformance and invest in the necessary Plant and Machinery. Quality isn’t really about Non-Conformance data it’s about the teams understanding of how to approach a job, constantly developing skill sets and improving process.
This ISO:9001 is your guarantee that when you partner with Marcote, you’re partnering with a dedicated team who have a process that consistently delivers the highest standards.